Reviews

Jeremy Chavez was great. He took me in right away and provided excellent customer service. Your technicians did an amazing job installing our new GMC parts to our 2024 Sierra.

First of all, I went in on June 17th for a diagnostic and the service manager told me he would order the parts needed for my service and for me to give a call back in 7-10 business days if I hadn’t heard from them. I waited a few more days than the 10 to call and when I did, I was told that no parts had been ordered. The girl I spoke to told me she would overnight the items and call me within 2-3 day. Service manager calls me to tell me the parts had arrived, but that there were no appointments available until a week out. I took the appointment for Tuesday the 15th at 10:30 am and was told my car should be available by the end of the day. Later that day I get a call telling me that unfortunately they wouldn’t have it ready, that it was a 5 man job and that they wouldn’t do the best to get it done the next day by the morning since I told them I had an appointment on Wednesday at noon. I get a call from service manager on Wednesday at around 11:30 telling me that the technician was not yet able to work on my vehicle, but that he would have it done by the end of the day! Why schedule an appointment for a day if no technicians were available to work on the vehicle? This has been an ongoing problem at this dealership and to be honest I would not recommend them at all!

Excellent care by the Service Department and appreciate the solid work performed.

Everyone was very kind and they worked with me and my needs. The supervisor was very kind. I just wish someone would have gotten through all the particulars of the car. We are trying to figure thing out as we go.

Jonathan Rizo was extremely helpful and knowledgeable. Despite most likely being very busy, he was very thorough and explained everything to me. He answered any questions I had. He also called me to give me an estimate of when my car would be ready. He made sure that I knew exactly what was done to my car. He even installed my windshield wipers that I had purchased beforehand himself free of charge. This has been my most stress-free experience at Moss, and I hope to work with Jonathan for all my car's future needs.

great -- the only thing that bothered me was I paid you 150.00 to use a credit card. I wish I would have know I would have went home and got a check. that really bothered me and Id like to see about getting that back. Sales was great, I had no intention of buying a car that day but I did because of the price. Id like to see if they can address and return the 150.00 I had no idea until I already signed everything and the deal was done.

Michael Alvarez, my service advisor was great. He is always very friendly and knowledgeable of the services the truck needs. He said the service would be done around 10:00 AM. I received a text at 10:08 AM that the service was complete. Michael makes it enjoyable to bring the truck in for service. On a scale of 1-10 with 10 being the highest I would give Michael a 15.

Informative, excellent personality, kind, very clean surroundings. And very professional

I needed an oil change but was on a tight schedule, Jeremy got done before the estimated time.

Everything went really well!